Job Opportunities

Clinical Contact Caseworker
£Band 6 (or professional equivalent)
Remote Working from Home
Working Pattern
4 hour shifts between the hours of 8am and 8pm
Closing Date
31st of December 2020

Job Description

Use your clinical skills and expertise in order to help support the NHS – and all from your own home.

By working as a Clinical Contact Caseworker, you will be responsible for liaising over the phone with Covid-19 patients, understanding their situation and assisting in the tracing and tracking of anyone they have been in contact with. This crucial role has been developed as part of the Public Health England Contact Tracing Service programme and will allow you to further play your part in defeating the pandemic. This initiative is supported by Department of Health & Social Care , NHS England & NHS Improvement and the Cabinet Office

Please note: the skills and experience required for this position are for those who are working or have worked at a Band 6 level. However we would also welcome applications from clinicians above this band who want to play their part on the virtual frontline. You can find the full role Job Description and Person Specification here, which includes working hours, pay rate and working from home requirements.

Key features and responsibilities of this role include:

Undertaking the initial interview of COVID-19 positive cases by phone
Conducting a public health risk assessment
Identifying contacts and providing public health advice (where appropriate)
Using your clinical knowledge to help escalate complex cases
Working within recognised procedures, scripts and structures, with support
Along with your public health experience, you will have the ability to work independently, problem solve, manage and prioritise your own workload and cope with competing demands.

As part of this role, you will be provided with appropriate training, onboarding and induction materials. Working as part of a wider team of experienced clinicians, you will be liaising with initial call handlers and escalating any in-depth queries to the Public Health England team.

This position also requires excellent communication skills, both verbal and written, including a good telephone manner and the ability to remain calm under pressure. Due to the homeworking and online nature of this role, you must be proficient in the use of Microsoft products, electronic systems and databases.

Person Specification

See link above

How To Apply

As above.